Privacy Policy

This Privacy Policy applies when you create or use a Pendorai account, use our English-learning features, contact support, or otherwise interact with the Pendorai mobile application and related services.

Pendorai is responsible for the personal information described in this policy. Questions and privacy requests can be sent to support@pendorai.com.

We collect the details you provide to create, secure, and personalize an account. Depending on how you register and which profile fields you complete, this can include:

• Name, email address, mobile number, date of birth, mother tongue, and profile image.
• Login and verification details, including a Google account identifier when you choose Google sign-in. Passwords are stored in protected hashed form.
• Your selected English level, term, learning preferences, and account status.

We process learning activity so Pendorai can deliver lessons, remember progress, evaluate answers, and recommend what to study next.

• Lesson and practice activity, answers, scores, progress, streaks, vocabulary activity, evaluations, and review history.
• Writing submissions and the corrections or feedback generated for them.
• Speaking answers, transcripts, conversation messages, pronunciation or fluency measurements, and generated feedback.

Speaking features use the microphone only after device permission is granted. Audio, transcripts, writing, or conversation content may be processed by artificial-intelligence providers to transcribe speech, conduct a live practice conversation, or produce learning feedback.

Depending on the feature and current service configuration, these providers may include Google Gemini, OpenAI, or DeepSeek. We send the content and technical context needed to provide the feature. Do not include sensitive personal information in learning submissions or AI conversations.

AI output can be inaccurate. Pendorai uses it for language-learning assistance, not for legal, medical, financial, employment, or other high-impact decisions.

We may process device platform, app version, notification token and preferences, request logs, timestamps, network and error information, and security events. We use this information to operate the service, deliver requested notifications, diagnose failures, prevent abuse, and protect accounts.

Pendorai may cache lesson content and media on your device so repeat visits are faster. Device permissions can be changed in your operating-system settings.

When you contact support, we collect your ticket title, category, app section, description, status history, and any screenshots you choose to attach. Screenshots are compressed after submission to reduce storage. Review images before sending them and remove personal details that support does not need.

• Provide, personalize, maintain, and secure the Pendorai service.
• Authenticate users and communicate important service or account information.
• Track progress, evaluate learning activity, and generate requested feedback.
• Answer support requests and investigate technical or safety problems.
• Understand service reliability and improve learning features.
• Meet legal obligations and enforce our Terms & Conditions.

We share information only as needed to operate the service, follow your instructions, protect users, or comply with law. Categories of recipients can include hosting and database providers, authentication providers such as Google, Expo notification and update services, the AI providers described above, app stores, RevenueCat for subscription verification, and professional or legal advisers.

Providers are expected to process information for the services they supply and under appropriate contractual or legal protections. We may also disclose information when reasonably necessary to respond to valid legal process or protect rights, safety, and service integrity.

For store subscriptions, RevenueCat and the app stores process purchase and renewal information, product identifiers and a pseudonymous billing account identifier. Pendorai uses subscription status and transaction references to provide access, prevent duplicate ownership, restore purchases and resolve billing problems. Pendorai does not receive your full payment-card details from the stores.

Pendorai does not use learner information for third-party behavioral advertising and does not sell personal information for money.

Pendorai and its service providers may process information in countries other than the one where you live. Privacy laws can differ between countries. We use reasonable administrative, technical, and contractual measures designed to protect information, but no system can guarantee absolute security.

We keep information for as long as it is needed to provide the service, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods vary by data type. Backup copies may remain for a limited period before being overwritten.

You can update available profile details, change device permissions and notification settings, or request account deletion from the app. The current account-deletion process deactivates and marks the account as deleted. To request access, correction, a copy, or additional deletion of personal information associated with your account, contact support@pendorai.com. We may need to verify your identity and may retain information where law permits or requires it.

Where processing relies on consent, you may withdraw that consent, subject to legal and technical limits. You may also have rights under the law where you live, including rights to access, correct, delete, or complain to a privacy regulator.

Pendorai is not directed to children under 13. If local law requires parental or guardian consent for a younger learner to use an online service, that consent must be obtained before account creation. Contact us if you believe a child provided personal information without the required authorization.

We may update this policy as Pendorai changes. We will update the effective date and provide additional notice when a change is material or when law requires it. Continued use after an update is subject to the revised policy, but we will request consent where required.

For privacy questions, rights requests, or complaints, email support@pendorai.com. Please do not send passwords, identity documents, or sensitive learning content unless our support team specifically requests a secure method.